- Scope of the policy. This policy applies to the Dime Payments website, and all Dime Payments services.
- When we collect information. We collect information from you when you register on our site, submit or receive a payment, set up a payment account, subscribe to email announcements, respond to a survey, fill out a form, use Live Chat, enter information on our site for support or assistance, or provide us with feedback on our products or services.
- Information retention and release. How long we keep your useral information will vary and will depend on the purpose and use of the information collected. We will retain information as required by law. Information that is not required by law for retention over a specified period will be retained for no longer than is necessary for the purposes for which the data was collected. We generally do not disclose data to third parties, however, data will be disclosed where we have contractually partnered with third parties that require the data to provide services that have been requested by the customer or where required by law.
- How we use your information. We may use the information we collect from you when you register for services, subscribe to email announcements, respond to a survey or marketing communication, use the website, or use certain other site features in the following ways:
- To facilitate payment collection and processing.
- To process payment registrations and provide you with relevant news and updates.
- To administer pre-authorized recurring payments.
- To useralize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with customers after correspondence (live chat, email or phone inquiries).
- Protecting your information. We make commercially reasonable efforts to protect all Partner and Payor information from loss, theft, disclosure, modification, copying, and unauthorized access. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. All PII provided to the site is stored privately behind secured networks. The information we store is only accessible by a limited number of users who have special access rights within our system and are required to keep all information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a Payor submits a payment in order to ensure the safety of all useral information involved.
- Help remember Partner and Payor login credentials
- Understand and save user preferences for future visits;
- Keep track of advertisements; and,
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
- Third-party disclosure. We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-userally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
- Third-party links. Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
- You can change your useral information
- By logging in to your account
- By chatting with us or by sending us a support ticket
General Data Protection Regulation (GDPR). We agree to comply with applicable EU data protection laws like the GDPR for any Partners or Payors that reside in the EU (collectively “European Clients” or “ECs”) only. European Clients may only assert their additional rights to access, modify, or control the information we collect where expressly provided by law. For your convenience, ECs’ additional rights generally include, but are not limited to, the following:
- ECs may withdraw consent to process their data.
- ECs may object to how their data is processed.
- ECs may object to how their data is used for direct marketing purposes.
- ECs may request to rectify incorrect data.
- ECs may request the deletion of their data.
- ECs may request the exportation of their data.
How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Third-party behavioral tracking. We might occasionally allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act). When it comes to the collection of useral information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices. The Fair Information Practices Principles forms the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect useral information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email within 72 hours
- We will notify the users via in-site notification within 72 hours
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process payments and send information and updates regarding payments.
- Send you additional information related to payments.
- Market to our mailing list or continue to send emails to our customers after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org, or follow the instructions at the bottom of each email you receive from us, and we will promptly remove you from all correspondence.